Thank you for shopping at Bluvras. We stand behind our products and want you and your furry friends to be completely satisfied. Our “Happy Tail Guarantee” ensures that your shopping experience is worry-free.
1. 30-Day Return Window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Return Process & Shipping Costs To start a return, you must contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package.
Please Note: Customers are responsible for paying the return shipping costs unless the return is due to a defective item or our error. Items sent back to us without first requesting a return will not be accepted.
3. Order Cancellation You may cancel your order for a full refund within 12 hours of purchase, provided the order has not yet been processed or shipped. Once the order has been shipped, it falls under our standard 30-day return policy.
4. Damaged or Defective Items Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item (e.g., wrong size of Calming Bed), contact us immediately at [email protected] with photo evidence. We will evaluate the issue and make it right with a full refund or a free replacement—at no extra cost to you.
5. Non-Returnable Items (Hygiene Policy) For the health and safety of all pets, certain types of items cannot be returned if they have been heavily used or soiled (e.g., pet beds with visible fur or odors). However, if you have issues with a heartbeat toy or an unused snuffle mat, we are happy to assist.
6. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (e.g., PayPal) within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Information For any questions regarding returns, refunds, or cancellations, please reach out to our dedicated support team:
Email: [email protected]
Response Time: Within 24-48 hours.